Metropolitan Ford in Eden Prairie, MN
Posted: Fri Mar 11, 2011 1:14 pm
So my check engine light came on and I took it to their dealership to have my car checked out. I had bought a car from them a few years ago and never had any issues, so I decided to take my Focus there to have it checked out. They determined that my IMRC was going bad and was throwing the CEL code. Then they quoted me on changing my timing belt because it's getting a little dry, but I was already planning on doing that in the next few days. Anyways, they quoted me $1700 in parts and labor to change the timing belt, along with the tensioner pulley, idler pulley and valve gasket cover, plus the IMRC...my first reaction was F that.
I called Steve at Tousley, who is a godsend by the way, and he gives me all the parts for $340.
So I get back to the dealership to pick up my car, and they take it through the car wash as a "courtesy." My car comes back looking like they just dumped a bucket of water on it, and second, it smells like someone burnt the F out of my clutch. No one seems to notice the smell, but as soon as I pull it out of the service garage, I pop open my hood and it just reeks. I close it all up and start driving away, when I notice that my clutch is chattering and slipping just in first and second gear. I pull it back around in to the service garage and complain to the service rep and the assistant service manager. They drove the car, said nothing was wrong, and cut me loose. Not ok. On top of that, the two service rep and the assistant manager act like they've never been in a car before and let of idiotic comments, my favorite of which was "it must be driver error."
We came back, I called my dad who works for Factory Motor Parts and he told me to go back and speak to the service manager, not the assistant manager. The service manager starts off by saying its not their fault, so on and so forth. I say to him that there's no way my car went from the way it was to the way it is now by just "normal wear and tear."
TL;DR The service manager agreed that he'd look at it, I'm still pissed that my car is now really messed up and I don't have any other options for a vehicle.
I called Steve at Tousley, who is a godsend by the way, and he gives me all the parts for $340.
So I get back to the dealership to pick up my car, and they take it through the car wash as a "courtesy." My car comes back looking like they just dumped a bucket of water on it, and second, it smells like someone burnt the F out of my clutch. No one seems to notice the smell, but as soon as I pull it out of the service garage, I pop open my hood and it just reeks. I close it all up and start driving away, when I notice that my clutch is chattering and slipping just in first and second gear. I pull it back around in to the service garage and complain to the service rep and the assistant service manager. They drove the car, said nothing was wrong, and cut me loose. Not ok. On top of that, the two service rep and the assistant manager act like they've never been in a car before and let of idiotic comments, my favorite of which was "it must be driver error."
We came back, I called my dad who works for Factory Motor Parts and he told me to go back and speak to the service manager, not the assistant manager. The service manager starts off by saying its not their fault, so on and so forth. I say to him that there's no way my car went from the way it was to the way it is now by just "normal wear and tear."
TL;DR The service manager agreed that he'd look at it, I'm still pissed that my car is now really messed up and I don't have any other options for a vehicle.
